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Internet Voice - FCC Consumer
Facts VoIP Questions and
Answers
What Kind of Equipment Do I Need?
A broadband Internet connection is required to make VoIP calls. Some
services allow you to use a regular telephone, as long
as you connect it to an adapter. Some companies allow you to make
calls from a computer or a VoIP phone that doesn’t require
an additional adapter. If you are calling a regular telephone number,
the person you are calling does not need any special equipment, just a
phone. |
If I
have VoIP Service, Whom Can I Call?
Depending upon your service, you might be limited only to other
subscribers to the service, or you may be able to call any phone
number, anywhere in the world. The call can be made to a local number,
a mobile phone, a long
distance, or an international number.
What Are Some Advantages of VoIP?
Because VoIP is digital, it may offer features and services that
are not available with a traditional phone. If you have a broadband
Internet connection, you need not maintain and pay the additional cost
for a line just to make telephone calls.
Does My Computer Have to be Turned On?
Not if you are making calls with a phone and adapter or special
VoIP phone, but your broadband Internet connection needs to be active.
You can also use your computer while talking on the phone.
Is There a Difference Between Making a Local Call
and a Long Distance Call?
Some VoIP providers do not charge for calls to other subscribers
to the service. Some VoIP providers charge for a long distance call to
a number outside your calling area, similar to existing, traditional
wireline telephone service. Other VoIP providers permit you to call
anywhere at a flat rate for a fixed number of minutes. Your VoIP
provider may permit you to select an
area code different from the area in which you live. This means that
if your provider charges for long distance, then charges could be
based on whether you call within your area code rather than geographic
area. It also means that people who call you may incur long distance
charges depending on their area code and service.
Can I Take My Phone Adapter with
Me When I Travel?
You may be able to use your VoIP service wherever you travel as long
as you have a broadband Internet connection available. In that case it
would work the same as in your home.
How Do I Know If I have a VoIP
Phone Call?
The phone will ring like any other call.
Does the FCC Regulate Internet
Voice?
The Federal Communications Commission (FCC) has worked to create
an environment promoting competition and innovation to benefit
consumers. Historically, the FCC has not regulated the Internet or the
services provided
over it.
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